Terms of Sales
Object
The site's online store www.hel-paris.fr is managed by Stéphanie HIL.
The company is registered in the Trades Register under number 452 713 282 RM 78.
All orders placed on the site are subject to these general conditions of sale, and imply their unreserved acceptance by the buyer when they are validated. Hèl reserves the right to adapt or modify these conditions at any time. - the version of the general conditions of sale applicable to any transaction being that in force on the site www.hel-paris.fr at the time of ordering.
Price
The prices of the goods sold are those in effect on the day the order is taken. They are denominated in euros. The prices indicated for each product do not include transport and delivery costs. These are displayed distinctly in your basket.
Hèl grants itself the right to modify its prices at any time, but nevertheless undertakes to invoice the goods ordered at the prices indicated when the order is registered.
Intra-community VAT is not applicable.
Products
The products and services offered are those present in the catalog published on the site of www.hel-paris.fr. They are offered while stocks last.
Order
Any order on the site implies that the buyer declares having the legal capacity (legal majority) or being in possession of proof of authorization. The order process is a succession of steps (choice of products, validation, payment) that the buyer must follow in order for it to be confirmed. By transmitting information linked to the delivery address, the buyer certifies its accuracy. Hèl cannot be held responsible for the impossibility of delivery caused in the event of an error.
The order is validated upon receipt of the confirmation email, which closes the sales contract. Product availability is updated on the site regularly. In the event of unavailability of products offered on the site due, for example, to simultaneous orders, or a future update, the buyer will be informed by email. In this case, the buyer can order another product, cancel their order or receive a refund if amounts have already been paid. However, Hèl will not be held responsible for the unavailability of the products, which will not give rise to any right to additional compensation or damages for the buyer.
Payment terms
Purchases from the online store www.hel-paris.fr can be paid by credit card, or via a Paypal account.
Cancellation and return
The buyer has a right of withdrawal within 15 days of receipt of the package. The exchange or refund will be made without penalty, with the exception of return costs payable by the buyer. The product concerned must be returned to the seller in its initial condition, that is to say in particular that it must not be damaged. The refund or exchange of the product will be made within 30 days of receipt by the seller.
Delivery
Deliveries are made to the full address (building, apartment, entry code, etc.) indicated by the buyer during the order process. Transport and delivery costs are indicated in the order summary on the site. The buyer approves these charges at the time of order validation. The product travels at the seller's risk. In the event of damage during transport, it is the buyer's responsibility to notify the seller within three days of receipt of the package. Delivery times are given for information purposes only; if these exceed 30 days from the order, the sales contract may be terminated and the buyer reimbursed.